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What is your estimate of how much it would cost to respond to every piece of feedback from a >1Billion-user user-base?


What's your point? That google is a for-profit company? Why should the people who utilize the services take a back seat to profits?

I didn't make an estimate because I literally do not care about the monetary cost. Why should Google be exempted from basic standards of customer service just because it's profitable to do so? That's the exact opposite of being a productive member of society.

Fact is, users aren't perfect and will always need help to use services provided by others. A company which does not help its own users because it's less profitable to do so is an unethical company and should not have any business whatsoever in a civil society.

If that makes the company not profitable then perhaps the company should actually sell their services for a cost instead of "free", or perhaps become a non-profit (and reduce taxes), or become absorbed by the government (and citizens' taxes provided the "clearly beneficial but not profitable" services), or... you know... stop being profitable and stop being an unethical business.




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