We utilize FreeSWITCH as our media server. I would never denigrate FreeSWITCH; I personally think it's an excellent media server and it handles transcoding like a boss.
I tried to clear up the misunderstanding above in my comments to be, but if you have any further questions, I'm happy to answer.
To be clear, I didn't mean to appear as though I were attacking Plivo, that's not my intention at all. I simply wanted to applaud their efforts and point out a couple ways they could improve.