> I started dreading the monotony of it all... My days had become predictable: check the dashboards, respond to tickets, debug whatever broke overnight, push some Terraform, go home. Maintain the HashiCorp Vault clusters, manage the secrets pipelines, answer the same support questions. Repeat. The work that used to feel engaging had become routine.
Why are you checking dashboards (pull/polling) instead of building alerting (push), so that you do not need to check dashboards as a matter of routine? If the tickets are dealing with the same problem again and again, why aren't you building a self-service platform to let your users handle these problems by themselves (especially now that LLMs are making this much more trivial to build)?
Author sounds like he had poor technical management who didn't understand DevOps (let alone DevSecOps) and turned it into an operations role.
Everything that the author likes about Solutions Engineering, I get from a DevOps role, from collaborating with other engineers in my company to make them more agile, productive, and take better ownership in production. Too many engineering teams fall into a trap of not being allowed to focus on any non-functional work (gotta ship revenue-generating features!) and LOVE it when someone like me comes along, who doesn't answer to Product, and can help them out on the non-functional side. I get to talk to "customers" as much as I want, in a role where I can just walk up to them and not need to communicate over Zoom or with significant plane travel.
Author should have considered trying to just find a different Platform Engineering role.
Why are you checking dashboards (pull/polling) instead of building alerting (push), so that you do not need to check dashboards as a matter of routine? If the tickets are dealing with the same problem again and again, why aren't you building a self-service platform to let your users handle these problems by themselves (especially now that LLMs are making this much more trivial to build)?
Author sounds like he had poor technical management who didn't understand DevOps (let alone DevSecOps) and turned it into an operations role.
Everything that the author likes about Solutions Engineering, I get from a DevOps role, from collaborating with other engineers in my company to make them more agile, productive, and take better ownership in production. Too many engineering teams fall into a trap of not being allowed to focus on any non-functional work (gotta ship revenue-generating features!) and LOVE it when someone like me comes along, who doesn't answer to Product, and can help them out on the non-functional side. I get to talk to "customers" as much as I want, in a role where I can just walk up to them and not need to communicate over Zoom or with significant plane travel.
Author should have considered trying to just find a different Platform Engineering role.